Network Support

FAQs

• What can I do with bitB v6?

  1. Automate the discovery of all network devices
  2. Dynamically create and automatically update network maps
  3. Collect relevant data on all network devices
  4. Compare critical network tables between past and present time intervals
  5. Create network path visualizations across the network

• What manufacturers are supported by bitB v6?

  bitB v6 supports Arista, Aruba, Cisco, Extreme, F5, Fortinet, Juniper and Palo Alto. We continue to add new manufacturers based on user requests.

• Is there a cost for service desk support?

  bitB Service Desk Support is included with your annual license subscription.

   

• What kind of request can I submit to the service desk?

  You can submit technical support requests, licensing and billing questions, product trial questions, and other questions or you can report a bug, suggest a new feature or suggest improvements.

• Where can I view the software maintenance and technical support agreement?

  Software maintenance and technical support agreement